At Zupps we are committed to providing you with the highest level of customer service and we understand the importance of respecting and safeguarding the privacy of our customers and visitors to our website.

Automotive Holdings Pty Ltd and its Related Entities (as that term is defined in the Corporations Act 2001) are referred to as the “Zupps Group” in this document. The Zupps Group is bound by the National Privacy Principles under the Privacy Act 1988 and this Privacy Policy applies to all companies across the Zupps Group.

A copy of the National Privacy Principles is available for your perusal at our premises, or you may obtain a copy from the Office of the Federal Privacy Commissioner.

The Privacy Act 1988 regulates the way in which personal information about customers can be used by businesses, from initial collection to use and disclosure, data quality & security, accessibility and disposal. Wherever practical, an individual has the right to interact with the Zupps Group and its staff without providing personal information.

This Privacy Policy does not apply to acts and practices which relate directly to the employee records of our current and former employees.

This Privacy Policy is intended to provide a general overview of our policies and our commitment to you in respect of the handling of your personal information.
 

Your Personal Information
 
Personal information as defined by the Privacy Act 1988 is any information or opinion about you that is capable of identifying you.
 

1. Collection
 
How your personal information may be collected
 
The Zupps Group will endeavour to collect your personal information directly from you whenever possible, and will limit the personal information we collect to that which is necessary for our functions or activities. We may also acquire lists from other sources, both from other companies and from other public documents.

We may collect personal information from you in a variety of ways including, without limitation:

• Through the completion of vehicle purchase contracts;
• Through questionnaires;
• Through Zuplink membership application forms;
• Through the Zupps website via vehicle enquiry forms, finance enquiry forms or Zuplink membership application forms;
• Over the telephone; and
• During person-to-person contact.

There may be some instances where we collect personal information about you from other sources. Some examples include, but are not limited to:

• A referral from an existing customer;
• Confirmation of your details of employment, income, and other financial details from your employer or other third party when assessing applications for finance; and
• Credit reference checks when assessing applications for finance.

The collection of personal information will only:

• Be collected by lawful and fair means and not in an unreasonably intrusive way;
• Be used for a lawful purpose; and
• Be collected with your consent.

When collecting personal information, we will endeavour to make you aware of the purposes for which the information is being collected by us, the organisations to which we would usually disclose your information, and any consequences for you if you fail to provide any information that is requested by us.

As a general rule we do not collect sensitive information. However, if we do, it will usually be for the purposes of providing our goods or services and if the law requires us to, we will seek your consent to collect it.
 

Types of personal information collected
 
The personal information we hold about our customers and other individuals (including information we obtain from third parties) may include your:

• Name;
• Date of birth;
• Current and previous address;
• Home, business and mobile telephone numbers;
• Home and/or business facsimile numbers;
• E-mail address/s;
• Driver’s licence number;
• Occupation;
• Financial information about personal or business finances;
• Credit reports;
• Banking details including account numbers;
• Insurance and finance details; and
• Motor vehicle (and related product) details - vehicles owned, traded-in or purchased by you, registration, modifications, vehicle identification numbers (VIN), details of purchase, courtesy car loan/s, warranty and repair histories

If you choose not to provide personal information, we may not be able to provide you with the service you require, or the level of service on which we pride ourselves.
 

Information will only be disclosed for a secondary purpose where the secondary purpose is related to the primary purpose and the individual would reasonably expect the organisation to use or disclose the information for the secondary purpose.

We will not provide your personal information to any other organisation for marketing purposes without your consent and will not sell or trade your personal information to non-related companies or persons.

Further information about our use and disclosure of personal information is set out below.
 

How your personal information may be used
 
Your personal information may be used to:

• Consider an application or proposal made by you to us;
• Process a sales contract or any other transaction between you and us;
• Evaluate and monitor credit worthiness;
• Process receipts and payments and send invoices;
• Respond to enquiries about applications, accounts or services;
• Complete an application for the provision of Financing facilities relating to the purchase of a New or Used motor vehicle. The information requested is the minimum required by the finance providers;
• Complete an application for the provision of Insurance cover;
• Provide after-sales service for your vehicle;
• Perform our internal administration and operations including: accounting, risk management, record keeping, archiving, systems development and testing;
• Conduct credit scoring;
• Offer you new products and services that we believe may interest you;
• Conduct market research in relation to the products and services referred to in the preceding paragraphs;
• Consider information concerning prospective employees and make offers of employment; and
• Meet legal and regulatory requirements.
   

Disclosure of your personal information
 
For the purposes set out above we may disclose your personal information to organisations outside the Zupps Group. The organisations to which we disclose information include:

• Outsourced service providers who manage the services we provide to you including:
  • Mailing systems;
  • Debt recovery functions; or
  • Information technology services.
• Your representatives (eg: your authorised representatives or legal advisors);
• Insurance companies, their subsidiaries or agents for the purpose of processing   insurance applications;
• Finance providers in connection with an application for finance for the purchase of a new   or used motor vehicle;
• Credit-reporting and fraud checking agencies;
• Credit providers for credit related purposes such as credit-worthiness, credit rating, credit provision and financing;
• Our professional advisors, including our accountants, auditors and lawyers;
• Government and regulatory authorities and other organisations, as required or authorised by law;
• Organisations involved in:
  • A transfer / sale of all or part of our assets or business (including accounts and trade receivables); and
  • Managing our corporate risk and funding functions (eg: securitisation)
• Car manufacturers, retailers, dealers and insurers for purposes of maintaining your car, customer satisfaction measurement, marketing, product development and warranty maintenance;
• Third parties who provide services relevant to our customers such as:
  • Mechanics;
  • Insurers;
  • Financiers; and
  • Other third parties.
• Potential investors, joint venturers or acquirers, and
• Other companies within the Zupps Group

We enter into contractual agreements with these organisations to ensure that information we disclose is used only for the limited purposes for which we have provided it.
 

3. Data quality, security & storage
 
We store your personal information securely and take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of the information depends to a large extent on the information you provide. That’s why we recommend that you:

• Let us know if there are any errors in your personal information; and
• Keep us up-to-date with changes to personal information such as your name and address.

The Zupps Group strives to ensure the security, integrity and privacy of our customers’ personally identifiable information. We use a variety of physical and electronic security measures including restricting physical access to our offices, passwords, firewalls, virus protection and secure databases to keep personal information secure from misuse, loss or unauthorised access, use, modification or disclosure.

We will retain information for as long as it is necessary to service your account or to continue to provide products and services you have requested or purchased from us. We will retain information for a reasonable period if you cease to be our customer unless the law requires us to keep it for longer.

We will endeavour to destroy or permanently de-identify your personal information as soon as it is no longer required by us (and this is permitted by law).

When using our website, you should be aware that no data transmission over the Internet can be guaranteed as totally secure. Although we strive to protect such information, we do not warrant the security of any information that you transmit to us over the Internet and you do so at your own risk.
 

4. Collection, use, disclosure & storage of non-personally identifiable information – clickstream data
 
The types of information we keep on record will depend on the type of form or survey you complete or the product or service you request. Generally, we keep a record of the following types of information:
 

When you visit our website:
 
The Zupps Group collects non-personally identifiable information from each site visitor. When visiting our website (www.zupps.com.au), a record of your visit is logged. By using our website, you give the Zupps Group permission to collect information about the pages served to you as an anonymous user for the purpose of calculating aggregate site statistics.

The following clickstream data is recorded and is used by the Zupps Group for statistical purposes:

• Your server address;
• Your top level domain name (eg: .com, .gov, .au, etc);
• The type of browser you are using (eg: Internet Explorer, Netscape, etc);
• Your operating system (eg: Windows, Mac, etc);
• The date and time of the visit to the site;
• The pages accessed and any documents downloaded; and
• The Internet address of the website from which you linked directly to our site.

This information is used to monitor general usage trends of the website. No attempt will be made to identify users with their browsing activities, except in the unlikely event of an investigation, where the law enforcement agency may warrant to inspect the Internet log files. All information collected from the Zupps website is stored on our web server, but is not publicly accessible from the website.
 

Cookies
 
A cookie is a piece of data that a website can send to your browser, which may then be stored on your computer as an anonymous tag that identifies your computer but not you. The Zupps website uses cookies to better serve you when you return to the website. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies. If you do so, however, some pages in the site may not work properly.
 

Links to other sites
 
The Zupps website may contain links to other websites maintained by other organisations. We have no affiliation with those websites, do not endorse any material on those websites and do not provide any warranty, or assume any responsibility, regarding the quality, accuracy, source, merchantability, fitness for purpose or any other aspect of the material on those websites. The Zupps Group is not responsible for the privacy practices or the content of such websites.

The information contained in the Zupps website is subject to change without notice, so please check back periodically. The Zupps website is intended as general information only and is not complete or definitive. The Zupps Group is not liable and does not take any responsibility whatsoever for reliance on such information.

 
When you e-mail us:
 
Should you send us an e-mail containing personal information we will ensure that the confidentiality of that information is maintained. The content of e-mails is sometimes monitored by our Internet Host for maintenance and fault detection purposes. We may also monitor e-mails for legal compliance purposes. E-mails are also sent to the relevant department within the Zupps Group when they relate to product enquiries or complaints. When you email us:

• We will record your email address;
• We will only use your email address for the purpose for which you provided it;
• It will not be added to a mailing list unless you have specifically requested this;
• We will not use your email address for any other purpose; and
• We will not disclose your email address without your consent.
   

When you join Zuplink online at www.zupps.com.au
 
When you join our customer rewards program (Zuplink) online, we require certain information. We need:

• Your first name, last name, postal address and contact telephone numbers so that we can send you a membership information kit and membership card
• Your e-mail address so that we can send you e-mail notices;
• A user name and password so that you can log on to the members only area of the website; and
• A confirmation password to verify that you have correctly typed your password;
   

When you submit a new or used vehicle enquiry, finance enquiry, parts enquiry or book a service online

When you enquire about a Zupps product or service, you will be asked to submit certain information. This information may be accessed and reviewed by authorised Zupps staff and may in addition be passed onto a third party organisation so that they can assist with your enquiry. This process is designed to assist you in obtaining products or services to suit your requirements. If you do not wish for your information to be used in this way, please do not complete our online enquiry or service booking forms.

Where you choose to send us a completed electronic form that includes your personal details, we do collect personally identifiable information such as name, address, telephone numbers and e-mail address. The information collected by e-mail or electronic forms will be used only for the purpose for which you provided it, and we will not disclose it without your consent, except where authorised or required by law.
 

5. Marketing
 
From time to time we may send marketing materials to our customers and other people who have provided us with personal information about the products and services we provide.

You have the right to request that we do not provide you with such material or information, and should you not wish to receive it, simply contact the Zupps Marketing Department on (07) 3877 0123 and advise us accordingly. Once we have been informed that you no longer wish to receive information about or products and services, you will not be sent anything further. You may, at any stage, opt to change your mind about receiving such information.

If you do not wish to receive marketing materials from the Zupps Group, we will note your request and respect your wish not to receive any marketing materials.

If you choose not to receive any marketing materials from the Zupps Group, you may miss ut on special product and service offerings and opportunities.
 

Electronic Communications
 
The Spam Act 2003 regulates the way in which Australian businesses can communicate electronically using e-mail, short message service (SMS), multimedia message service (MMS) and instant messaging (iM). In compliance with the Spam Act 2003, the Zupps Group will not send any unsolicited commercial electronic messages.

Consent: Messages will only be sent to an address when it is known that the person responsible for that address has consented to receive it.

Identify: All e-mail communication will be clearly identifiable as having been sent by the Zupps Group.

Unsubscribe: An unsubscribe function will be included in every e-mail newsletter communication from the Zupps Group so you can opt out from this service at any time.
 

When you join our email notification service
 
When completing online forms as registration to receive news and special offers from the Zupps Group, you are consenting to receive news and special offers via e-mail. You will be contacted by the Zupps Group via e-mail with newsletters and details of special offers as per your request.
 

SMS Alerts
 
The Zupps Group may send you an SMS (short message service) to advertise products and services that we believe will suit your current requirements. The mobile phone numbers to which we send messages are obtained from our customer database and publicly available sources.
 

6. Access and Correction
 
You can access your personal information
 
You may contact us to request access to the personal information about you that we hold. We may refuse to allow you to access your personal information if we are legally required or entitled to do so. If we deny you access we will tell you why. You may be required to put your request in writing for security reasons.

The Zupps Group reserves the right to charge a fee for searching for and providing access to your information. We will advise the amount of the fee payable (if any) once we have assessed your application for access. Any request for access to personal information will not incur a fee. If you lodge a request for access, we may provide you with access to your personal information in any of a number of ways (including, for example, supplying you with a copy of your personal information, or providing you with the opportunity to view your personal information).

If you can establish that any personal information we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date, where it is appropriate to do so. If we are unable to agree that the personal information we hold about you is accurate, complete and up-to-date, or if it is inappropriate for records to be amended, you may ask us to place with the information a statement claiming that you believe the particular information is not accurate, complete and up-to-date.

To obtain access you will have to provide proof of your identity. This is necessary so that the Zupps Group can ensure that your personal information is not disclosed to any other person.

Please contact us if you:

• Wish to have access to the personal information that we hold about you;
• Consider that the personal information that we hold about you is not accurate, complete or up to date and wish to make amendments to our records;
• Want to remove any of the personal information which you do not wish us to retain;
• Want to be removed from our mailing list/s; or
• Require further information on our personal information handling practices.
   

Complaints and Disputes
 
If you have reason to believe that any Zupps Group affiliate or department has breached the Privacy Policies outlined in this document, we urge you to raise this with the Zupps Privacy Officer. We will investigate all complaints and respond to you within 14 days. If we find a complaint justified, we will promptly resolve it. If necessary, we will change policies and procedures to maintain our high standards of performance, service and customer care.
 

7. Identifiers
 
The Zupps Group will not use identifiers assigned by government agencies as its own identifier. An ABN is not an identifier.
 

8. Transfer to Foreign Countries
 
Some of our uses and disclosure of your personal information may involve us transferring your personal information to foreign countries (for example if you purchase a car which is manufactured by a manufacturer based in a foreign country).
 

9. Our employees and training
 
We will provide training and communications programs designed to educate employees about the management of personal information relevant to their respective roles and responsibilities and of the meaning and requirements of our Privacy Policy. Only properly authorised people are permitted to see or use personal information held by the Zupps Group. Employees who intentionally or negligently breach the Privacy Policy will be subject to disciplinary action.
 

10. Changes to the Zupps Privacy Policy
 
We reserve the right to amend this Privacy Policy at any time, at our discretion and without notice. From time to time we may use customer information for new, unanticipated uses not previously disclosed in our Privacy Policy. If the requirements of the National Privacy Principles change in the future, we will change our Privacy Policy as necessary to meet those requirements. You may obtain a copy of the current version of our Privacy Policy by contacting us.
 

11. How to contact us
 
If you have any questions in relation to your privacy, or if you wish to exercise your rights of access and correction, please contact us via any of the following:

Phone: (07) 3877 0011 between 8:30am and 5:00pm, Monday to Friday
Write to: The Zupps Privacy Officer, C/- Zupps Corporate, PO Box 121, Mt Gravatt, Qld, 4122